Nick Apps Guide for Parents

Nick.com's FAQs for Parents Whose Kids Use Apps

We encourage you to take the steps available to keep your apps updated on a regular basis

Apps and Data Collection:

-      What data do apps collect from me?

o   This depends on the app.  Some apps will request access to information stored on your phone including pictures, your phone number, contacts/address book, web browsing history and text messages, among other data.  Check the app's privacy policy to find out what info it collects, and whether you can disable the collection of information you'd rather keep private. 

-      Do I have control over what data apps collect from me?

o   Some apps have privacy control features that allow you to adjust what information the app collects from you.  If so, you can use these tools to make sure the app only collects the information that you're comfortable with.

-      Who can see the data an app collects from me?

o   In addition to the app developer, some apps allow third parties, such as advertisers or advertising networks to see info collected from you through the app.   Check the app's privacy policy to see if it discloses your information to third parties, and if so, for what purpose.

o   Some apps will notify you before they disclose sensitive information to third parties.  Pay attention to these notifications to stop disclosures that you'd rather keep private.

-      Is any data collected when I download an app?

o   When you download an app from a mobile app marketplace, such as the Apple iTunes App Store, the operator of the marketplace may collect information from you, such as your username and password, so that your download can be completed.   

App Privacy Policy:

-      What is it?

o   A Privacy Policy tells you what data an app collects, how it is used, who the app shares that data with and under what circumstances the app may share data.

-      Where is it?

o   Privacy Policies can usually be found in the description page of an app before it is purchased, as well as within the app.

App Purchases and Downloads:

-      Do apps cost money to download or use?

o   Some apps cost money to download, while others are free.

o   Sometimes, apps, including apps that are free to download, give you the chance to purchase digital items or enhancements within the app.  The description provided in the app store should tell you if the app offers in-app purchases. On some devices, once you have made an in-app purchase by entering your User Name and Password, the user of your device will have a period of time to make additional in-app purchases without the need to enter the User Name and Password. 

-      How do I make an in-app purchase?

o   In-app purchases usually require only a User Name and Password for the platform (Apple, Google, Windows) and NOT a separate credit card entry.  If you're worried about your child charging purchases to your account, then do not give them your password.  On some devices, once you have made an in-app purchase by entering your User Name and Password, the user of your device will have a period of time to make additional in-app purchases without the need to enter the User Name and Password.  Some devices also allow parents to disable in-app purchases in the phone settings. 

Important notes on Nick Apps:

Nickelodeon apps put your child's privacy and safety first.  Data is only collected with your permission.

-      What data about my child do Nick Apps collect?

o   If you have questions regarding what data the Nickelodeon apps may collect, please refer to Nickelodeon's Privacy Policy [http://www.nick.com/info/privacy-policy.html], and make sure to read all the information located at the point of download or purchase.

-      Do Nick Apps allow my child to communicate with others?

o   Some Nick apps may have communications features that allow kids to communicate with each other safely.   Communications features in our apps are disclosed at the point of purchase or download.  These communication features are designed to create a meaningful app experience for young kids in a safe, age appropriate way.  Some Nick apps may also allow a user to forward content from a Nick app via email using the device's enabled email program.  For more information, please review our Privacy Policy [http://www.nick.com/info/privacy-policy.html].

-      Do Nick Apps connect to Social Media?

o   Social media refers to platforms, such as Facebook, by which users share content. Some Nick Apps allow for users 13 and older to connect with their social media account.

-      Will Nick Apps send messages or otherwise communicate to my child?

o   Our apps may send alerts regarding in-app purchases, additional content, and advertising within the app.

-      Do Nick Apps allow in-app purchases?  Will a Nick App warn my child before they charge my credit card?

o   Some Nick Apps do allow for in-app purchases.  A Nick App will notify the user regarding this feature at the point of purchase or download.

o   Remember, in-app purchases usually require only a User Name and Password for the platform (Apple, Google, Windows) and NOT a separate credit card entry. On some devices, once you have made an in-app purchase by entering your User Name and Password, the user of your device will have a period of time to make additional in-app purchases without the need to enter the User Name and Password.   

-      Do Nick Apps contain advertising?

o   Yes.  Some of our apps contain advertising – even apps that are free to download. We disclose whether our apps contain in-app advertising at the point of purchase or download.

-      Where can I find the privacy policy for the Nick Apps?

o   Our apps' privacy policies [http://www.nick.com/info/privacy-policy.html] can be viewed at the point of purchase or download. 

-      Why do I have to put in my television service account number or television service account log in credentials to see certain content?

o   Some content on the Nick App and other apps with video content is exclusive to cable subscribers to participating cable and satellite television companies.  If you are a current cable or satellite television subscriber and your television service provider is not participating, please contact them.

-      I'm having trouble upgrading to the newest version of the Nick App! Why do I get an error message that says, “This application requires iOS 6.0 or later?”

o   The latest version of the Nick iOS App can be downloaded if your device is running iOS 6 and above. If you see a message that says, “This application requires iOS 6.0 or later,” that means your device is running iOS 5 or below. If you’re connected to WiFi and your device can support iOS 7, you can upgrade to iOS 7 by selecting the “Upgrade” button. Or, go to Settings > General > Software Update and select "Install Now".

o  Once your upgrade is complete, you should be able to download the new version of the Nick App!