What is Nick Arcade?
Q: How do I buy and download a game from the Nick Arcade?
A: Grab a parent and select the game you want to buy. Once you complete your purchase, pop up windows will direct you through the download process. You will also receive a confirmation email with a purchase number. Save this email for your records.
Q: Is it safe to download a game from the Nick Arcade?
Q: Will I be shipped a CD?
A: We do not send customers a physical CD. The download you've purchased is a complete digital copy of the game and you have full access to the software. No CD is necessary. If ever you need to reinstall the software, please see the reinstall instructions.
Q: Who Is Trymedia Systems and What is the Trymedia Activemark Technology?
A: Trymedia is a technology company founded in 1999 and based in San Francisco, California with offices in Europe. As part of the Nick Arcade offering, Trymedia provides a range of services for Nickelodeon Online and its customers including customer service, billing and fulfillment. Nickelodeon Online also uses the Trymedia ActiveMARK technology, which is the company's patent-pending solution for the secure monetization of games and software online. ActiveMARK enables publishers like Nickelodeon Online to securely distribute their games or software on the Internet, Peer-to-Peer Networks and CD/DVDs without sacrificing control or business model flexibility.
A: Instructions for each game are included within the game itself. If you don't see them right away upon starting the game, try clicking "Help" within the game. At this time, we're unable to assist with additional gameplay questions.
Q: I have a Macintosh computer, but the Nick Arcade games are listed as PC-only. Are there Macintosh versions available?
Q: Can I give a game from the Nick Arcade as a gift?
A: Yes, simply Click the Give As A Gift or Click To Buy button and follow the instructions. You will have to provide an email address for the Gift Recipient. Once you complete your purchase, you will receive a confirmation email and the gift recipient will receive an email with your name and a link to the game that you bought for them.
Q: What is the Nick Arcade Game Card?
A: When you purchase a prepaid Nick Arcade Game Card, you’re in control! When you use yoru Nick Arcade Game Card, you can buy and download one of dozens of premium games at the Nick Arcade at nick.com without a credit card. Chock full of games with special features, such as exclusive characters and full-screen play, the Nick Arcade is your one-stop shop for the best of Nickelodeon downloadable games. Check out the full list of games available at www.Nick.com/Arcade.
Q: How does the prepaid Nick Arcade Game Card work?
A: By using prepaid card technology, each Nick Arcade Game Card has a unique PIN number that allows for a convenient, easy and secure payment method on the Web. If you just purchase a card at one of the participating retailers, visit the URL listed on the back of your card and follow the instructions to download a game! Best of all, there’s no need for credit cards, and you don't need to enter any personal information, so it's totally safe to use.
Q: How do I activate my Nick Arcade Game Card?
A: Your card will be activated at the store according to their method of activation. When you leave the store your card should be ready to use. Just visit the URL listed on the back of your card, follow the instructions to register and you'll be ready to play!
Q: When I try to buy a Nick Arcade game or renew my license I get a window saying "The page cannot be displayed." What should I do?
A: ActiveMARK starts an Internet connection to complete the buying or license renewal process. If the connection fails, this error message appears. If the problem arises, please make sure you're connected to the Internet before running the software.
Q: I'm already connected to the Internet, but Internet Explorer shows a window for starting a dial-up connection. What should I do?
A: Sometimes Internet Explorer doesn't correctly detect existing Internet connections and tries to start a new one. To solve this, go to Internet Explorer's configuration window (IE > Tools > Internet Options > Connections). If you're using a dial-up connection select "Dial whenever a network connection is not present"; if not, select "Never dial a connection."
Q: When I try to buy a Nick Arcade game/renew license, an "access denied" message appears. What should I do?
Q: I still have more questions. What do I do?